Terms and Conditions of Use

Effective Date: 1st of July 2025
Business Name: MyFrenchSpace
Website: myfrenchspace.com

 

These Terms of Use (“Terms”) govern your access, browsing or registering for use of myfrenchspace.com (“Website”), educational language courses, lessons and other related materials (each a “Course” and collectively, the “Courses”) and any online forums operated or hosted under the names “myfrenchspace” or “French with Philippe” (the “Community”) whether as a guest or as a registered user of the Website.

As some of our Courses may require or include software that is downloaded to your device, you agree that we may automatically update this software, and that these Terms will apply to such updates.

By accessing or using this Website and our services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, please do not use our services.

ELIGIBILITY:

You must be at least 18 years old to register and purchase courses on this Website. If you are under 18, you may only use our services with the involvement of a parent or guardian.

  1. ACCESSING AND USING MYFRENCHSPACE COURSES
    1. You may use our Courses only if you:
      1. can form a legally binding contract with us;
      2. have provided accurate information;
      3. comply with these Terms and all applicable laws in your country; and
    2. Any breach of our Terms or applicable laws may result in your access to all or part of the Courses and/or Website being terminated.
    3. You are strictly prohibited from sharing any login details for the Website and/or the Course with another person or sharing or publishing Course content.

    Local laws may apply to your use of Courses in your country. We are not subject to local laws applicable outside Singapore, and any of the Courses may not be compliant with those local laws.

    We may change or update the Terms from time to time. Your continued use of the Courses after such changes or updates have been made to the Terms will be taken to indicate that you have read and accepted those changes and updates.

  2. PURCHASING MYFRENCHSPACE COURSES
    1. To purchase any Course, you must register for an online account on the Website.
    2. When you place an order for any Course on the Website by clicking the “Buy Now” button, you are offering to purchase that Course on these Terms. We reserve the right to decline your order, or any part of your order.
    3. Following receipt by us of your order for a Course, you will receive a confirmation email. Your access to the Course will be treated as confirmed only upon us sending such confirmation email following your registration for an online account in order to access the Course via the Website.
    4. If you have not received a Confirmation Email, please check your junk/spam folders, and if you are unable to locate it, please email us at info@myfrenchspace.com.
    5. Except where Courses are sold together by us in one bundle for a single price, where your order consists of multiple Courses, each individual Course will be treated by us as a separate offer to purchase. Acceptance of your offer to purchase one or more of the Courses will not be an acceptance by us of your offer to purchase any other Courses which make up your order.
    6. We reserve the right to withdraw at any time any Course advertised for sale on the Website.
  3. ACCESS AND USE OF COURSE CONTENTS
    1. Please read the description of each Course on the Website carefully. Except as set out in the description of the Course on the Website, no additional materials or services will be provided by us.
    2. By purchasing a Course you acquire a non-exclusive, non-transferable, and revocable right to access and use the Course. This right is granted only for your personal and non-commercial use, unless you obtain our written consent.
    3. We may at our reasonable discretion and without liability or an obligation to refund Course fees, refuse to supply any Course to anyone whose participation in any Course would, in our reasonable opinion, be undesirable or whose behaviour we consider is or may be in breach of these Terms.
    4. You may incur charges to your internet service provider or to third parties for use of the software necessary to access and/or download the Course. You are responsible to pay these charges.
  4. TERMS APPLICABLE TO 1-0N-1 LESSONS
    1. You may express your interest to register for personal online lessons by contacting us on students@myfrenchspace.com.
    2. We will reply within a reasonable time, proposing a lesson fee inclusive of any applicable taxes, levies and charges for a lesson of 1.5 hour (“the Fee”).
    3. We select from time to time teachers of French language (“Teachers”) who, in our reasonable opinion, are able to provide the high quality of skills and service expected by most Users. We also do reasonable checks on the credentials of the Teachers. However we disclaim any responsibility in respect of the accuracy of any information provided to us (whether it is published on our Website or not), or to any User by any Teacher.
    4. We will promptly allocate a Teacher to you, to the extent that any Teacher is available at that time.
    5. The Fee applicable to the first two lessons will be payable to us. Thereafter any and all subsequent Fees will be payable by you directly to your Teacher, by means to be agreed to between you and your Teacher.
    6. The Fee applicable to the first two hourly lessons will not be refundable.
    7. We act purely as an agent whose sole role is to introduce you to a Teacher, and as such we disclaim any responsibility in respect of any loss or damage arising from your relationship with your Teacher or from the services provided to you by your Teacher.
    8. Notwithstanding clause 4,6 above, we will endeavour to replace your Teacher if you are not satisfied with his/her service.
    9. Lessons are intended for one student. Any participation by other students will require the prior approval of your Teacher.
    10. Your Teacher may decide to require a higher Fee or discontinue lessons in the event of frequent postponements or cancellations of lessons.
    11. Your Teacher may decide to discontinue lessons in the event where, in the reasonable opinion of the Teacher, your behaviour has been inconsistent with the standards expected from a responsible student.
  5. PAYMENT TERMS
    1. The fee for any Course at any given time will be displayed on the Website and/or will be notified to you by us. Fees are quoted in US Dollars ($), inclusive of applicable taxes, levies and charges.
    2. The fee including applicable taxes, levies and charges, if applicable, will be shown on the Website.
    3. We will debit the fee from your credit card or debit card on or after the day you make an order for a Course. Credit or debit card details are collected over a secure link and an authorised amount verification is taken immediately. At the time of purchase you may be asked if you would like to register these card details with us to facilitate future orders. If you have agreed to your card details being stored, they will be stored securely by us and/or our third party payment service providers and, unless you tell us otherwise, we will use these card details for payments made in connection with any future order you may place with us. Your order will be confirmed only upon receipt of the fee in cleared funds by us and will be subject to acceptance of your offer to purchase by us in accordance with par. 2 above.
    4. In the event a credit or debit card transaction is declined by your bank, funds will not be deemed to have cleared. We shall not be liable for any bank charges that may apply.
    5. In the unlikely event that due to unforeseen circumstances, the fee amount displayed on the Website is incorrect, we will notify you as soon as practicable. If the correct amount of the fee is higher than the amount displayed on the Website, then you will be given the opportunity to cancel your order of the Course and receive a full refund of any amount you have already paid in accordance with par. 6. If the correct fee is lower than displayed on the Website, then you will be refunded the difference between the lower fee and the amount which you have paid.
  6. REFUND POLICY
    1. You may cancel your purchase of the Course within a period of 30 calendar days from the date of your Confirmation Email subject to Clause 6.3., and only in the event where the Course is unavailable or defective in our reasonable opinion.
    2. You must inform us of your decision to cancel by email to info@myfrenchspace.com
    3. Refunds will be made using the same method of payment used for the purchase. Refunds will be initiated within 30 calendar days of you informing us of the cancellation. We shall not be liable for any banj fees or other fees incurred by you in connection with the purchase of a Course.
    4. We reserve the right to cancel a Course at any time. If we cancel a Course, you will be entitled to a refund of any fees paid in accordance with Clause 4.4.
  7. TECHNICAL ISSUES
    1. We will endeavour to provide technical support to individuals who have purchased a Course in respect of the Course purchased, in accordance with the provisions referred to below.
    2. If you report a fault to us, we will use reasonable endeavours to provide a solution, but we do not guarantee that the technical support or advice that we may provide will resolve the matter, and we disclaim any liability in relation to the support or advice we may provide to you.
    3. We are not obliged to offer you any technical support in relation to your use of any of the free resources available on the Website.
    4. You accept and acknowledge that periods of technical downtime may occur from time to time in respect of the technology infrastructure connected to the Courses and Website, and that you will not have a claim for breach of contract or otherwise in respect of such periods of downtime.
    5. We will use reasonable endeavours to make the Courses and Website available but cannot guarantee uninterrupted or error free availability or that defects will be corrected. We reserve the right to suspend access to the Website for the purpose of maintenance, repairs or upgrades of the Website.
    6. You accept and acknowledge that we cannot be held responsible for any delay or disruptions to your access to the Course or Website as a result of events set out in clause 7.5 or any of the following:
      1. the operation of the internet globally or in your region;
      2. any firewall restrictions that have been placed on your network or on the computer you are using to access the Course and/or Website;
      3. failures and downtimes of telecommunication links and equipment; or
      4. any browser issues.
  8. REPRESENTATIONS AND WARRANTIES
    1. We will use our reasonable endeavours to deliver the Course in accordance with the description which is set out on the Website.
    2. We do not make any representation, guarantee or commitment that the Course will be error free.
    3. We do not make any representation, guarantee or commitment that the Course will address all of the requirements of any specific examination or qualification. As such we disclaim any liability in respect of your failure to attain any marks or grades, or to successfully pass an examination, or to be admitted to any professional body.
    4. All representations, warranties and/or terms and/or commitments not expressly set out in these Terms (whether implied by law, conduct, and statute or otherwise) are hereby excluded to the maximum extent permissible by law.
  9. LIMITATION OF LIABILITY
    1. Except as set out in these Terms, we shall not be responsible for losses that result from our failure to comply with these Terms.
    2. We are not responsible to you for any data that you lose as a result of accessing the Course or the Website, or during completion of any Course.
    3. Our maximum aggregate liability to you for any claims that you may have against us for direct loss in contract, tort or otherwise arising out of or in connection with these Terms, the Course and any technical support shall be limited to the amount of the fee which has been paid by you.
    4. We require that users seek to resolve any complaints informally in the first instance. In the event that the informal complaints process is unsuccessful you are required to exhaust the mediation and arbitration procedures before seeking to bring any legal action against us.
    5. Each provision in this Clause shall be construed separately as between you and us. If any part is held to be unreasonable, inapplicable, or unenforceable, but would be valid if some part thereof was deleted such provision shall apply but with such modification as may be necessary to make it valid and effective.
  10. INTELLECTUAL PROPERTY
    1. The Website, Courses and all of the materials contained within them are protected by intellectual property rights. Website and Course content include, but are not limited to, the design, layout, look, appearance, graphics and documents on the Website Courses, as well as all other content such as, but not limited to, text, presentations, videos, exercises and quizzes.
    2. All copyright, trade marks, design rights, patents and other intellectual property rights (registered and unregistered) in respect of all such materials, is either owned by us, licensed to us or we are entitled to use it. All such rights are reserved.
    3. Except as provided below, you may not modify, copy, reproduce, re-publish, sub-licence, sell, upload, broadcast, post, transmit, make available, disseminate or distribute in any way any of the Website or Course content without our written permission.
    4. You may print or download any Course materials from the Website for your own personal and non-commercial use provided that:
      1. no materials are modified in any way; and
      2. you acknowledge MyFrenchSpace as the source of the material.
    5. If you have our written permission to provide these Course materials to another person, you must ensure that they are made aware of these restrictions. You may be responsible to us for that person’s non-compliance with these restrictions contained herein.
    6. We reserve the right to monitor your usage of the Course content. In the event that you breach your obligations under these Terms (including but not limited to in the event that you share your login details for the Course and/or Website with another person or share or publish Course content), we may, at our discretion, suspend or terminate your access to the Course. We will not refund any fees where we terminate your access to a Course in accordance with this Clause.
  11. CONFIDENTIALITY
    1. Information regarding your attendance online and progress performance on your Course will be kept confidential, unless required to be disclosed by law.
    2. If you request a reference from us, you agree to waive your right to confidentiality for the purposes of providing the reference and for us to expose your personal data for that purpose and disclose it to the third party nominated by you.
  12. DATA PROTECTION
    1. You agree that we may process your personal data in order to perform our obligations and enforce our rights under this agreement and in accordance with our Privacy Policy.
  13. GENERAL
    1. We may update or amend the Terms from time to time to comply with law or to meet our changing business requirements without notice to you. Any updates or amendments will be posted on the Website.
    2. These Terms constitute the entire agreement and understanding between us and supersedes and replaces any other terms and conditions previously published by us and any other representations or statements made by us to you, whether oral, written or otherwise.
    3. You may not assign or sub-contract any of your rights or obligations under these Terms to any third party unless we agree in writing.
    4. We may assign, transfer or sub-contract any of our rights or obligations under the Terms to any third party at our discretion and without further notice to you.
    5. No delay by us in exercising any right or remedy under these Terms shall operate as a waiver of that right or remedy or shall affect our ability to subsequently exercise that right or remedy. Any waiver must be agreed by us in writing.
    6. If any provision in these Terms is found to be invalid or unenforceable, then that provision will (so far as it is invalid or unenforceable) be given no effect and will be deemed not to be included in these Terms, but without invalidating any of the remaining provisions of these Terms.
    7. Any notices required to be served by us under these Terms will be deemed properly served if sent via prepaid postage to the postal address on file, or emailed to the email address, notified by you to us, at our discretion.
    8. Any notices required to be served on us by you will be deemed properly served if sent via the Website or by post using the contact details set out in these Terms or on the Website.
    9. A notice sent by post is deemed to be given on the day it was posted as evidenced by the sender. A notice sent by email or via the Website is deemed to be given on the day it was sent.
    10. We reserve the right to recover any reasonable debt collection costs in connection with these Terms.
    11. The agreement between you and us will be conducted and concluded in English only.
    12. These Terms, and any other matters arising out of or in relation to these Terms, are governed by and construed in accordance with the laws of Singapore. You agree to submit to the exclusive jurisdiction of the Singapore courts to settle any disputes which may arise out of or in connection with these Terms.